Sunday, July 15, 2007

CrossLoop: great product, but is it a trojan horse? - Update (2)

The problem I was facing with CrossLoop / AVG has been RESOLVED.

If you're still facing similar problems, please try updating your AVG. Mine worked with CrossLoop using program version 7.5.476 and virus database 269.10.6/900.

Thanks to the teams at CrossLoop and AVG that were behind this, and many thanks to everyone that shared their experience via comments on this blog.

A great product listens to its users -- kudos to CrossLoop!

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posted by Praveen at 2:34 PM

3 Comments:

Anonymous Mrinal said...

Thanks Praveen and a big thanks to the AVG folks as well for moving so quickly!

19/7/07 3:19 AM  
Blogger Pat said...

I had the same problem on home PC using AVG Free. Glad to here AVG has since corrected the problem.
Now my work antivirus program, McAfee Version 3.6.0.453, is detecting a virus in Crossloop. Here's a link to a screenshot
http://picasaweb.google.com/mcelligott.pat/CrossLoop?authkey=7AU4vqdH5ns

19/7/07 7:47 PM  
Anonymous Anonymous said...

I experienced the same problem with McAfee enterprise edition. I had to do the following to get around the problem until it is permanently resolved by the vendor(s):
1 - I disabled McAfee On-Access scan.
2 - Installed CrossLoop.
3 - Told McAfee to trust the executable files in the CrossLoop installation folder. Viruscan Console->On-Access Scanner->Viruscan On-Access Scan Properties->All Processes->Detection->Exclusions->Add...
x:/Program Files/CrossLoop->CrossLoopConnect.exe + winvnc.exe + vncviewer.exe and possibly the dlls a well.
4 - Enable McAfee On-Access scan.

I have guided many of the people I support online through this process and they didn't have any problems. CrossLoop sessions worked perfectly with McAfee.

Hope this helps.

Best regards,

Alejandro Quesada

21/7/07 2:22 AM  

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