Tune Card stole my money! - Update (1)
It's been 3 days since my email to Tune Money regarding a discrepancy in my account balance. I did not receive any response from them, despite the 48-hour commitment.
I then proceeded with a reminder today via email. Received a phone call from their customer service team within 15 minutes (good), followed by another clarification call 15 minutes later.
From Bad to Badder:
Poor experience thus far. If I were running Tune Money's web experience, I would make sure that we tracked the blogosphere, and responded fast to every viewpoint. Make someone accountable, and track Technorati, Google Blog Search, etc. You need to know what's happening on the ground - for a no-frills Internet-driven debit card, blogs can make or break your reputation.
Strike 2. One more and you're out of my wallet.
Related links:
I then proceeded with a reminder today via email. Received a phone call from their customer service team within 15 minutes (good), followed by another clarification call 15 minutes later.
From Bad to Badder:
- It's going to take 3-5 working days to investigate the case of the missing RM1
- I forgot to include my account number in the initial email (my bad). Perhaps the email experience can be made better by using an online feedback form that automatically sends the username / account number
- The lady over the phone asked me to disclose my account balance when seeking clarification. I didn't, and neither should you
Poor experience thus far. If I were running Tune Money's web experience, I would make sure that we tracked the blogosphere, and responded fast to every viewpoint. Make someone accountable, and track Technorati, Google Blog Search, etc. You need to know what's happening on the ground - for a no-frills Internet-driven debit card, blogs can make or break your reputation.
Strike 2. One more and you're out of my wallet.
Related links:
Labels: malaysia, tunemoney, user experience
posted by Praveen at
11:15 AM
4 Comments:
They need 3-5 working days to investigate the missing RM ONE??????????
What? No calculator in the big red office?
Any updates on this?
wow, u got freak out about RM1 :)
I wonder what would you do if it is RM 100
go to the press is it
just go to this http://www.tengkuzafrul.com/
and directly report to him la
@lankapo: thanks for the heads up. I did report it to Tengku Zafrul. He helped to expedite the case. Problem resolved.
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