Tune Card stole my money!
Here's a screenshot of my balance and transactions over the last 30 days. Can you spot the discrepancy?
Simple math:
I haven't used my Tune Card for any purchasing transactions and I don't see anything amounting to RM1 in Tune Card's fees and charges. Perhaps my RM1 is just hiding on Christmas day.
Let's see how they respond to my email. It doesn't help that their standard turnaround time via email is 48 hours, while customer service calls cost a premium charge of RM0.78 per minute (from 7am to 6.59pm).
Note to Tune Money: to conquer online, you have to address me by my name - that's a cardinal rule. Looks like I'm just another customer today.
Related link: 10 things I dislike about Tune Card
Simple math:
- I started with RM50
- They deducted RM9.99 for the annual fee
- Instead of a balance of RM40.01, I only have RM39.01
I haven't used my Tune Card for any purchasing transactions and I don't see anything amounting to RM1 in Tune Card's fees and charges. Perhaps my RM1 is just hiding on Christmas day.
Let's see how they respond to my email. It doesn't help that their standard turnaround time via email is 48 hours, while customer service calls cost a premium charge of RM0.78 per minute (from 7am to 6.59pm).
Note to Tune Money: to conquer online, you have to address me by my name - that's a cardinal rule. Looks like I'm just another customer today.
Related link: 10 things I dislike about Tune Card
Labels: malaysia, tunemoney, user experience
posted by Praveen at
12:16 PM
1 Comments:
Tssk! Let's hear what they say.
Have you drafted the letter to GIANT? You are so much more eloquent in this area :P
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