Tuesday, June 12, 2007

How do we avoid a fine? - Update (2)

The following article was published in the Malay Mail on June 7, 2007. It refers to my letter and meeting.

USE LOCAL COINS
By Khairun Nizam Ab Ghani

FAKE coins, paper, foreign coins, pieces of wood as well as pieces of iron.
These are among the items found in parking meters in Kuala Lumpur, resulting in losses to IIUM Holdings Sdn Bhd, the com- pany given the job to manage parking space by City Hall, and Syarikan Kejuruteraan Elektrik Suria, the maintenance company appointed by IIUM Holdings.

Yesterday, The Malay Mail was given an insight on the acts of vandalism and its extent by representatives from City Hall and the two companies.

This was a follow-up to a letter from Praveen Rajan to New Straits Times on Tuesday, who wrote that he was issued a compound for parking in a lot that had a faulty meter.

Parking manager Raymond Sim, of IIUM Holdings, said inevitably there would be parking meters damaged every day as a result of vandalism .

“Even though technicians repair the damaged meters everyday in the morning, it is common to find them vandalised the next day,” he said.

“Luckily, the parking meters are manufactured with high security features, with rechargeable batteries that can be used for five years, ” he added.

IIUM Holdings took over the parking concession from Seripati (M) Sdn Bhd on May 1.

Engineer K. Subramaniam of Syarikat Kejuruteraan Elektrik Suria said when vandalised, or when vandals insert materials other than local coins, the meters become faulty.

He also said the meters are meant to take only local coins, but there are numerous cases of foreign and fake coins being in- serted by motorists who wanted to get some ‘free’ parking time.

But as the meters are not be able to trace foreign and fake coins, no parking time will be displayed.

“Our technicians do maintenance rounds everyday from 8am until 6pm to repair the faulty meters, ” he said.

“But sometimes motorists do not know how to use the meters properly even though they function. They insert coins at quick intervals without allowing the meter to read them.

“Subsequently the meter doesn’t register any coins.” City Hall director-general Datuk Salleh Yusof also admitted the widespread vandalism against parking meters in the city.

“We have asked the operator to frequently monitor the meters to check for vandalism.

“We want the operator to put up a notice on the damaged meters so that the public are aware of them,” he added.

On the complaint by Praveen, he said it would consider the complainant’s case and ask him to appeal at City Hall. If there is evidence to proof that the motorist is right, then City Hall would either reduce the fine or nullify it.

Subramaniam also said he could help motorists who had been wrongly issued with fines by the City Hall provided they have genuine evidence to support their claims.

When met yesterday, Praveen said he was happy with the assurance given by Syarikat Kejuruteraan Elektrik Suria to help him with the summons.

“I’ve already given Subramaniam the summons letter and he will help solve the problem with City Hall,” he said.

“Now, I understand how the meters work. I hope the public will know how to use them properly, ” he added.


Click on the image below to view a full screenshot of the article as published on Malay Mail's website:


My thoughts:
  • The burden of proof remains on the motorists -- having to call, and provide evidence is time consuming.
  • There's a high percentage of fake coins in circulation, and this could be in the hands of the general public. Fake coins tend to show differing metal qualities which will fail when used with parking meters such as those deployed in Brickfields. These meters contain a magnetic sensor that measures the magnetic ratio of the coins. Any ratio that falls beyond the boundaries of an authentic coin will fail.
Related links:

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Monday, June 11, 2007

Yang Berhormat, Yang Berusaha & Yang Berbahagia

Know the difference between the YBs above?

According to a letter published in the NST (Letters, page 27, June 5, 2007):
  • Yang Berhormat: for politicians
  • Yang Berusaha: for civil servants
  • Yang Berbahagia: for the public

So, Yang Berbahagia, I hope you've learnt something new today =)

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Thursday, June 07, 2007

How do we avoid a fine? - Update (1)

I met representatives of NST (En. Nizam) and the company in charge of supplying the parking meters for the Brickfields area (Mr. Subramaniam, Syarikat Kejuruteraan Elektrik Suria) yesterday. Gave my side of the story, again.

Mr. Subramaniam has offered to settle the summons with DBKL on the basis of good will. While this resolves a minor issue, it does not really address the actual problem with the system. Fact of the matter is that they do acknowledge that there will always be a percentage of erratic faulty meter cases.

Some quick updates:
  • I believe NST has received more than 10 complaints on faulty parking meters, and it now warrants the need for a report
  • I was given an overview of the parking meter system in the area, and the types of problems faced by motorists
  • I was also shown fake 50 sen coins. It's usually almost perfect in its cut, but fails with parking meters due to its magnetic ratio. This specific parking meter is solar-powered, runs with a microprocessor and has two main sensors: an optic sensor and a magnetic sensor
  • In my case, the meter was supposedly working on that day according to their maintenance team which examines all meters on a daily basis -- a case of being unfortunate?

What I was told:
  • I can just go to the DBKL office in such cases, and seek a waiver -- but this requires physical effort and time!

What is unresolved:
  • The burden of proof is still upon the motorist


Points to ponder:
  • The Brickfields area generates RM15k in cash collections every alternate day -- that's about RM50k per week!

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Tuesday, June 05, 2007

How do we avoid a fine?

My letter to the Datuk Bandar was published in today's edition of the New Straits Times (Letters, page 27, June 5, 2007). Thanks to some excellent editing, it emphasises the questions arising from my experience.

Click on the thumbnail below to read the article in full:


Thank you, NST. The publicity was a great boost to my day!

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Saturday, June 02, 2007

Faulty parking meter & my letter to the Mayor

I was recently fined for a "traffic offence" in Brickfields due to a faulty parking meter. I am sure many motorists in Kuala Lumpur have faced similar situations, hence the need to seek clarifications.

Here's a copy of my letter, e-mailed to DBKL (Kuala Lumpur City Hall) on June 2nd, 2007:
Dear Datuk Bandar,

I would like to highlight the problem of faulty parking meters facing many motorists in Kuala Lumpur.

The following is an account of my experience with a faulty parking meter along Jalan Tun Sambanthan 4, KL (Petak: F312B). The parking meter was not working yet an enforcement officer issued a traffic summon. This email seeks DBKL's views on such cases and has been copied to the relevant public awareness channels.

On Friday, 25 May 2007 (10:15 am), I had parked my car in a valid parking bay along Jalan Tun Sambanthan 4, KL (Petak: F312B). The designated parking meter was a digital unit. I tried putting up to 90 sen in coins (2x10 sen, 20 sen & 50 sen), but the meter kept displaying 00:00. I took it that the meter was not functioning as it should have. I then tried to call the given number for "Aduan Kerosakan": Saripati (M) Sdn Bhd (03-92876986), but received no response. I then decided to leave my car to proceed with my errands.

Upon returning to my car at 11:45am, I noticed that a summon was left on my windscreen. I was fined for breaking Perintah 8(1) - "Letak tanpa bayar caj meter". I have attached a copy of the summon with this letter.

I then proceeded to call Saripati (M) Sdn Bhd again, and this time I was directed to call another company -- Syarikat Kejuruteraan Elektrik Suria (SKES, 03-78476657). As I was told, Saripati (M) Sdn Bhd was no longer in charge of the maintenance of parking meters in the area. Upon calling SKES, a lady by the name of Ms. Devi attended to my call and mentioned that their company was now in charge of handling
maintenance on a daily basis, and it was up to me to prove that the meter was not working in the event of a summon.

I strongly believe my recent experience affects many other motorists in KL on a daily basis, and I would like to seek answers to the following questions:

1) In the event of a parking meter failure, what should we as law abiding citizens do? Are we allowed to park in these parking bays?
2) Why hasn't DBKL made changes to the notice boards in Jalan Tun Sambanthan 4 to indicate the new maintenance company?
3) In most cases, motorists would write a note and stick it on their car windscreen / parking meter -- is this an accepted practice to avoid getting fined?
4) Is the burden of proof laid upon motorists? If so, what proof is required for a waiver?

I would like to seek DBKL's clarification on the status of the fine imposed on me, and would appreciate your understanding on this matter. In actual fact, I did insert sufficient money into the meter, and also tried calling the designated number for maintenance. As such, it would only be appropriate for DBKL to waive the fine of RM10. While this is a small amount, I believe it is necessary that the local authorities take steps to curb a recurrence of such matters.

For your information, this complaint was initially lodged with the e-Aduan service (http://bhea.dbkl.gov.my) on 26 May 2007. However, it was rejected on 28 May 2007 and I was asked to refer the case to Pengarah, Jabatan Hal Ehwal Undang-Undang. I have attached a screenshot of the E-Aduan rejection (bhea-e-aduan-rejection.jpg) for your reference.

Thank you for your time and attention. I am looking forward to hearing from DBKL and can be reached via email or mobile (012-XXXXXXX).
I have also copied the email to The Star and New Straits Times. I am hoping for some answers, at the very least to clarify the question as to whether I should avoid parking bays with faulty meters.

Copy of my traffic summons:


Screenshot of my e-Aduan filed online which was subsequently rejected by DBKL:


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