Tune Card stole my money! - Update (3)
Issue RESOLVED - 12 days since I first blogged about the missing ringgit.
Tune Money has credited RM1 back into my account. Mind you, they credited this amount, so it's not just a user interface / web issue.
Yesterday I decided to send another reminder, but this time I copied Tengku Zafrul, CEO of Tune Money. Thanks to a little bit of luck, I managed to guess the correct email address.
Within 27 minutes, Tengku Zafrul responded, and got the ball rolling. Just over 12 hours since that email, the issue has been resolved - AND on a Sunday!
The thread below captures our communications over the weekend. Scroll down for a surprise.
And then, to cap it all off they spoil it with a typo-filled email response, from "Custtomer (sic) Service" a.k.a "Portal. Helpdesk":
In summary:
I'm glad this matter has been resolved. To the team that responded, thank you! However, it does raise lots of questions pertaining to the quality and efficiency of the Tune Card / Tune Money service, 45 days since launching in November 2007. I will leave that to your judgment.
Lesson to be learned: If you're on Tune Card, or any other ATM / debit card for that matter, do check your transaction records frequently. In a recent comment, Adrian Oh summarises the impact of how banks can potentially profit out of these hidden scams:
As for me, it's Strike 3. I've taken the Tune Card out of my wallet. On to better things.
Related posts:
Tune Money has credited RM1 back into my account. Mind you, they credited this amount, so it's not just a user interface / web issue.
Yesterday I decided to send another reminder, but this time I copied Tengku Zafrul, CEO of Tune Money. Thanks to a little bit of luck, I managed to guess the correct email address.
Within 27 minutes, Tengku Zafrul responded, and got the ball rolling. Just over 12 hours since that email, the issue has been resolved - AND on a Sunday!
The thread below captures our communications over the weekend. Scroll down for a surprise.
And then, to cap it all off they spoil it with a typo-filled email response, from "Custtomer (sic) Service" a.k.a "Portal. Helpdesk":
In summary:
- Number of days to resolve: 12
- Number of public holidays during this period: 2
- Number of emails I had to send: 5
- Number of phone calls I made: Not at 78sen per min!
- Number of hours spent: Countless
- Reason / explanation for screw up: None given
I'm glad this matter has been resolved. To the team that responded, thank you! However, it does raise lots of questions pertaining to the quality and efficiency of the Tune Card / Tune Money service, 45 days since launching in November 2007. I will leave that to your judgment.
Lesson to be learned: If you're on Tune Card, or any other ATM / debit card for that matter, do check your transaction records frequently. In a recent comment, Adrian Oh summarises the impact of how banks can potentially profit out of these hidden scams:
As for me, it's Strike 3. I've taken the Tune Card out of my wallet. On to better things.
Related posts:
- Tune Card stole my money! - Update (2)
- Tune Card stole my money! - Update (1)
- Tune Card stole my money!
- 10 things I dislike about Tune Card
Labels: malaysia, tunemoney, user experience
posted by Praveen at
1:14 PM
2 Comments:
Good call on chucking the card. How wonder how many other people actually bothered checking their balance.
Thats a worry .
I applied for a card , it came and im waiting fo rthe password in the mail .
My drama was right at the start , the website has obviously been made by someione who studied at a local uni, coz its got fuck ups all overit ,and i had to try 4 times to apply .
I eventually wrote them 3 emails telling them about the problems and that they are in the REAL WORLD now . if you pertner with visa you play their game or your out ,
It wasnt till the 3rd email that i got a reply .
The reason for the reply was that i said i was forwarding all these emails and the web problems to the international ombudsman of banking ,
The email told me to do EXACTLY WHAT I WAS DOING anyway.
That means that NOBODY had the brains to check the site..
I replied "why the fuck dont you go thru the 5 steps yourself and fix your site that was made by a amateur .
Then send the programmer back to lim kok wing for another 3 year holiday.
I figure if the site is shit, then the card will be just as bloody hopeless .
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