Is Tune Card stealing your money? - Update (1)
It turns out that scamboy's missing RM1 isn't due to any Tune Money hiccup. It may however be related to a debit card limitation.
I faced a similar problem with PayPal and my Standard Chartered debit MasterCard recently. Will blog about that soon.
Kudos to the Tune Money team for their quick response to scamboy's enquiry. However, it's a pity that their email support response-time remains unreliable. The current path to a quick response is to email Tengku Zafrul directly (tengkuzafrul@tunemoney.com), but I sense that this feedback loop will have to be improved significantly, and soon!
I faced a similar problem with PayPal and my Standard Chartered debit MasterCard recently. Will blog about that soon.
Kudos to the Tune Money team for their quick response to scamboy's enquiry. However, it's a pity that their email support response-time remains unreliable. The current path to a quick response is to email Tengku Zafrul directly (tengkuzafrul@tunemoney.com), but I sense that this feedback loop will have to be improved significantly, and soon!
Labels: malaysia, paypal, tunemoney, user experience
posted by Praveen at
9:19 PM
1 Comments:
yup customer service is slow. you have to report direct to tengku zafrul, maybe save budget hehe
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