Get real, Air Asia
"If we keep you waiting, you'll get a RM200 e-gift voucher"
All nice and good. But it's only for delays exceeding 3 HOURS!
posted by Praveen at
7:59 AM
Thursday, June 19, 2008
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4 Comments:
"On Time Guarantee" my ass! What a blatant con job!
Hi praveen,
this is tony. We are trying. we have made an attempt that not other airline has. as we still have many 737 in the fleet and they are old so once we let them go then we will reduce to one hr. Bjt even SIA doesnt give 3 hours. give us some credit for trying. Why are malaysians so negative,
kind regards tony fernandes airasia
Dear "Tony". Thank you for dropping by.
Here's my two "sens" worth: The risk of being too patriotic / nationalistic is that we end up with a complacent brand. Think Proton. I don't think Malaysians are being negative. Instead, we're seeing more and more people share their thoughts, i.e. positive criticism spurs innovation, doesn't it?
Seriously, a flight delay is just that. I can't imagine being stranded for 1 or 2 hours. If you're going to shout about something, why not make it meaningful for users?
Praveen,
Truly. As we read from Chin Geh's post about metlink's performance review/results, results are shown in statistics and there is always a minimum Service Level (SLA) from a service provider. To say you are kept waiting for less than 3 hours is "not yet long enough" for compensation just means "your time is not as precious" to warrant it being labelled as "late". Well, maybe the real Tony meant "Malaysian Timing".
I believe yes, AA IS really trying. But it should also be honest to its customers. A delay, like you said, IS a delay. PERIOD.
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